GROUP CLASSES If you need to cancel your course for any reason: We reserve the right to cancel programs due to low enrollment and will provide a full refund in such cases.
- If you cancel up to two weeks before the course start date, you will receive a full refund or a credit valid for 7 months.
- If you cancel after the first class but before the second class, you will receive a 50% refund of the course fee.
- No refunds will be issued after the second class.
However, you may request to join a different course on another date and use your credit within a year.
Refunds are not available for student absences, and make-up classes are not offered for group classes, workshops, conversational Spanish groups.
PRIVATE LESSON CANCELLATION POLICY
- Cancellation of a lesson must be made at least 24 hours prior to the scheduled lesson time to receive a make-up lesson (see below for the definition of a make-up lesson). This includes leaving messages voicemail or text message.
- No shows or failure to notify within 24 hours will result in a forfeited lesson.
- If you know in advance of any dates where you or your child cannot attend a lesson, please notify me when booking/paying for lessons.
- There are no refunds on unused or cancelled lessons.
- Should you choose to take a break, unused lessons can be banked for up to 2 months. After that period, unused lessons will be considered forfeited.
- If you decide to stop taking lessons altogether, please provide two lessons’ notice.
MAKE-UP LESSONS FOR PRIVATE TUTORING
- Any lessons cancelled at least 24 hours in advance will receive a make-up lesson at a time that is convenient for both the teacher and the student.